Returns & Exchanges
At DUSK, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it's a change of heart or a change of style, we are here to ensure your shopping experience remains effortless.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original boxes with all tags attached to ensure they arrive back at our warehouse in perfect condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing